LOLOLOL lol i have that same 3- service thingy lol and iv called uo ntl and they have useless customer support and keep sending you to different departments, and the annoying robot scottish woman does exist!!!
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Beer is not the answer, Beer is the question, "Yes" is the answer.
which is why I changed back to BT / Sky and went independant for broadband, because slow but effective service is much better than useless and inept service.
Ooo, disturbingly then, I got a similar 3-in-1 deal, and have actually had no problems at all! I too have shouted pointless yet satisfying abuse at the robot jock, but have always managed to get through to a helpful person in the end.